NHTSA Complaint #10126417 — 2003 TOYOTA MATRIX

CHECK ENGINE LIGHT CAME ON. TOOK MY MATRIX TO DEALER THE VERY NEXT DAY(AM).DIAGNOSED AS FAULTY CHARCOAL FUEL CANISTER. DEALER INFORMED ME THAT THE REPAIRS WOULD COST $430.00 AND THAT THE PROBLEM IS CAUSED WHEN THE GAS TANK IS "TOPPED-OFF" WHEN BEING FILLED COMPLETELY.SINCE THE VEHICLE IS BEYOND THE 36,000 MILE WARRANTEE, I'M EXPECTED TO PAY FOR THE REPAIR. I DON'T THINK THAT IT'S GOOD OR FAIR CUSTOMER SERVICE. ESPECIALLY,SINCE IT'S ILLEGAL IN THE STATE OF NJ TO FUEL YOUR OWN VEHICLE ,AND THEN BECOMES A CIRCUMSTANCE BEYOND MY CONTROL.TOYOTA NEEDS TO MAKE PEOPLE AWARE OF THIS PROBLEM OR FIX IT! FROM READING ON THE INTERNET, IT'S A VERY COMMON PROBLEM IN MOST OF TOYOTA'S PRODUCT LINE.