NHTSA Complaint #10125189 — 2005 DODGE GRAND CARAVAN

PURCHASED A 2005 DOGE GRAND CARAVAN FROM BOB CALDWELL DODGE DEALERSHIP ABOUT 2 MONTHS AGO. A LITTLE OVER A MONTH OF HAVING THE VEHICLE THE AIR CONDITIONING JUST STOP PUTTING OUT COOL AIR AND WE NOTICEDS SOME SPOTS OF SOMETHING LEAKING IN THE DRIVE WAY. WE TOOK THE VEHICHLE BACK TO THE DEALERSHIP WHERE WE PURCHASED AND THEY INDICATED THAT A STONE OR ROCK HAD WENT THROUGH THE AIR CONDITIONER'S COMPRESSOR. THERE WAS NOTHING THEY COULD DO AND IT WOULD BE $800+ TO FIX IT. THEY INDICATED ALSO THAT WE WEREN'T THE FIRST AND THAT BECAUSE OF THE DESIGN AND THE PLACEMENT OF THE COMPRESSOR THAT WE WON'T BE THE LAST AND EVEN IF WE FIX IT, IT WILL PROBABLY HAPPEN AGAIN. WE CALLED DODGE DIRECTLY AND THEY SPOKE WITH THE DEALERSHIP AND AGREED THAT THIS WAS NOT SOMETHING THAT THEY WOULD CONSIDERED UNDER ANY WARRANTY AND DENIED TO COVER THE PAYMENT OF THE SERVICES. WE CALLED AROUND LOCALLY TO OTHER DEALERSHIPS AND THERE WAS A TOTAL OF 5 IN LESS THEN ONE WEEK AND ALL AGREE THAT IS WAS SOME SORT OF DESIGN/PLACEMENT FLAW AND THAT THIS WOULD CONTINUE TO HAPPEN. WE COULD ATTACH A SCREEN PROTECTION SOMEHOW TO THE FRONT TO PROTECT THE COMPRESSOR BUT STILL NO GUARENTEES.