NHTSA Complaint #10118390 — 2002 CHEVROLET MALIBU

IN JANUARY 2004, THE ?LOW COOLANT? LIGHT WENT ON. IT REQUIRED MORE COOLANT TO BE ADDED. THERE WAS NO EXTERNAL LEAKING OF THE ENGINE COOLANT. THE LIGHT WENT ON AGAIN ABOUT TWO WEEKS LATER. I TOOK IT TO A PRIVATE MECHANIC AND THE CAP WAS REPLACED. THE LEAK STOPPED. IN FEB. 2005, THE ?LOW COOLANT? LIGHT WENT ON AGAIN AND AGAIN I ADDED COOLANT. TWO WEEKS LATER, THE ?LOW COOLANT? LIGHT WENT ON. THIS TIME I TOOK MY VEHICLE TO A CHEVROLET DEALER. I WAS INFORMED BY THE SERVICE DEPT. OF THIS DEALER THAT MY CAR REQUIRED A NEW INTAKE MANIFOLD GASKET. ALSO, ENGINE COOLANT MIGHT HAVE LEAKED INTO MY ENGINE, SO THE OIL AND TRANSMISSION FLUID REQUIRED FLUSHING AND FILTERS NEEDED TO BE REPLACED. THE SERVICE DEPARTMENT INFORMED ME THAT IT NEEDED TO BE DONE IMMEDIATELY OTHERWISE SERIOUS DAMAGE COULD BE DONE TO MY ENGINE. I HAD THE SERVICE DONE AS I THOUGHT CONTINUING TO OPERATE THE VEHICLE MIGHT HAVE POSED A SERIOUS SAFETY HAZARD. SO THE VEHICLE WAS REPAIRED AND MY COST WAS $1,700.00. I PHONED CHEVROLET CUSTOMER SERVICE AND WAS TOLD THIS REPAIR IS CONSIDERED ?NORMAL MAINTENANCE? AND I NEEDED TO COVER THE ENTIRE PRICE OF THE REPAIR. ALTHOUGH THERE WAS NO DAMAGE TO THE ENGINE OF THE VEHICLE, NEGLECTING TO HAVE THE NECESSARY SERVICE COMPLETED MAY HAVE RESULTED IN PERMANENT DAMAGE LIKE THE ENGINE CEASING TO WORK. I THINK THE ENGINE CEASING WHILE IN OPERATION MIGHT CAUSE A SLIGHT SAFETY HAZARD TO MYSELF, PASSENGERS IN THE CABIN AS WELL AS OTHER VEHICLES IN THE VICINITY OF MINE.*AK