NHTSA Complaint #10114534 — 2002 FORD EXPLORER

THE LUGS: BOLTS ON THE REAR DRIVER'S SIDE WHEEL HAVE BROKEN OFF TWICE CAUSING THE WHEEL TO COME OFF. THE FIRST TIME WAS IN OCTOBER 2004 AND SECOND TIME WAS IN JANUARY 2005. 1ST TIME I WAS GETTING ON THE EXPRESSWAY AND THE 2ND TIME I WAS JUST GETTING OFF THE EXPRESSWAY. THIS PROBLEM HAS COST ME OVER $2000 IN REPAIRS, TIME LOST ON MY JOB, BUT MORE IMPORTANTLY - IT COULD HAVE COST ME MY LIFE OR THE LIVES OF OTHERS. WHEN I SPOKE WITH A FORD REPRESENTATIVE, I WAS TOLD, " SORRY" AND SENT A CUSTOMER SATISFACTION SURVEY. I CAN'T BELIEVE THIS HAS NOT OCCURRED TO OTHERS. I AM RELUCTANT TO EVEN DRIVE THIS THING ANYMORE BUT OWE TOO MUCH ON IT TO GET RID OF IT. IF NOTHING IS DONE TO MAKE ME FEEL SAFE IN MY EXPLORER, THEN IT WILL BE THE LAST FORD PRODUCT I WILL EVER OWN AND WILL ENCOURAGE EVERYONE I COME IN CONTACT WITH TO AVOID FORD PRODUCTS AS WELL AND I'M GOING TO PUT A SIGN ON THE BACK FOR EVERYONE TO SEE LETTING THEM KNOW THAT THE EXPLORERER IS AN UNSAFE VEHICLE. ALL I WANT IS PEACE OF MIND WHEN DRIVING MY VEHICLE. *AK