NHTSA Complaint #10114322 — 2002 VOLKSWAGEN JETTA FUEL SYSTEM, DIESEL

Complaint Details

ODI Number	10114322
Vehicle	2002 VOLKSWAGEN JETTA
Component	FUEL SYSTEM, DIESEL
Date of Incident	March 14, 2005
Date Filed	March 19, 2005
Mileage	49,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IN

Consumer Description

I OWN A 2002 VW JETTA TDI (DIESEL). AT 49,500 MILES, THE ENGINE STOPPED RUNNING. THE PROBLEM WAS A CLOGGED FUEL INTAKE SYSTEM. THE CAR IS STILL UNDER WARRANTY. I WAS TOLD THAT THE WARRANTY DOES NOT COVER THIS PROBLEM, AS IT IS A MAINTENANCE ISSUE. I CALLED THE VW HEADQUARTERS, AND THEY EXPLAINED THAT THIS PROBLEM SHOULD NOT OCCUR IF SCHEDULED MAINTENANCE WAS PERFORMED. I HAVE DONE ALL OF THE SCHEDULED MAINTENANCE, AT A GREAT EXPENSE. FINALLY, VW HAS AGREED TO PAY HALF OF THE $520.00 BILL TO CLEAN THE FUEL INTAKE. AFTER DOING WEB RESEARCH, THIS SEEMS TO BE A PROBLEM FACING MANY VW TDI OWNERS. BECAUSE VW TOLD ME THIS PROBLEM SHOULD NOT OCCUR WITH ROUTINE MAINTENANCE, I BELIEVE THAT VW IS NOT HONORING THE WARRANTY BY PAYING THE ENTIRE EXPENSE.*AK

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