NHTSA Complaint #10112478 — 2001 CHEVROLET VENTURE

IT WAS RAINING IN LOUISIANA AND I WAS DRIVING TO PICK UP MY HUSBAND FROM WORK. UPON LEAVING HIS WORK. WE WERE TRAVELING EAST ON HIGHWAY 10 TO CHURCH ON A WENDESDAY EVENING. THE WINDSHIELD WIPERS HIT EACH OTHER AND THE PASSENGER SIDE WAS LAYING LIMP ON THE SIDE. THE DRIVERS SIDE WAS STILL ATTEMPTING TO WORK. WE HAD TO TURN THEM OFF AND DRIVE THE REST OF THE WAY TO CHURCH WITH NO WIPERS. THE PASSENGER SIDE HAD BEEN BENT AND WE REMOVED THE ARM SO THAT WE COULD DRIVE THE VAN WITH JUST THE DRIVER SIDE WIPER. IT WAS STILL UNDER WARRANTY AT THE TIME (11000 MILES). WE BROUGHT IT TO THE LOCAL DEALERSHIP IN BAKER, LOUISIANA. THEY DID NOT HAVE THE PARTS TO FIX IT SO THEY ORDERED THE PARTS. WE WAITED THREE WEEKS FOR PARTS. WHEN WE FINALLY CALLED BACK TO SEE IF THE PARTS HAD COME IN, THEY TOLD US THAT THEY HAD AND THEY JUST FORGOT TO CALL US. WE BROUGHT THE VAN IN AND THEY REPLACED THE WIPER ARM AND THEY COULD NOT GET THE TIMING RIGHT ON THE WIPERS. THEY FOUND OUT THAT THEY HAD TO REPLACE THE TRANSMISSION FOR THE WIPERS AND SET THE TIMING. THEY HAVE BEEN RUNNING FINE UNTIL ABOUT THREE WEEKS AGO. THE JUST STOPPED WORKING ALL TOGETHER THIS TIME. YOU CAN HEAR THE MOTOR TRYING TO TURN TO MOVE THE WIPERS BUT THEY ARE NOT MOVING. THIS REPAIR IS AT 51000 MILES. FIRST TIME EVER THAT I HAVE HAD THE WINDSHIELD WIPERS ON ANY VEHICLE I HAVE OWNED GO OUT, MUCH LESS GO OUT TWICE. THE DEALERSHIP WANTS TO CHARGE 240 DOLLARS PLUS TAX FOR REPAIRS. THIS IS RIDICULOUS. *JB