NHTSA Complaint #10110022 — 2003 SAAB 9-3 ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10110022
Vehicle	2003 SAAB 9-3
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	December 15, 2004
Date Filed	February 7, 2005
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

OVER A SPAN OF TWO MONTHS, MY 2003 SAAB 93 HAS HAD A VACUUM PUMP REPLACED 3 TIMES. ON EACH OCCASION, THE DEALER, CHERRY HILL CLASSIC CARS, HAS ADVISED ME THAT THE PART IS ON BACK ORDER, AND THAT SAAB "MUST BE HAVING PROBLEMS" WITH OR, OR THAT "SABB IS REDESIGNING" THE PART. AFTER EACH TIME THE DEALER REPLACED THE PART, THE CHECK ENGINE LIGHT COMES ON AGAIN. THE FIRST TIME THIS HAPPENED, THE CAR WOULD HESITATE UPON ACCELERATION, OR WOULD "SPUTTER". THE DEALERSHIP NOW CLAIMS THAT THE SYSTEM TO WHICH THE VALVE IS CONNECTED IS "FILLING UP WITH WATER". AS I UNDERSTAND IT, THE VALVE RECIRCULATION ENGINE EXHAUST TO HELP THE ENGINE WARM UP AND/OR BURN FUEL MORE EFFICIENTLY. SAAB CUSTOMER SERVICE, IF YOU CAN CALL IT THAT, WAS UNAWARE OF THE PROBLEM. CUSTOMER SERVICE HAS NO WAY OF TRACKING THE PROBLEM AS "EACH DEALER IS INDEPENDENTLY OWNED". AS A RESULT, THE DEALER HAS HAD MY CAR FOR ALMOST A TWO MONTH PERIOD, AND THE PART IS STILL ON BACK ORDER. *JB

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