NHTSA Complaint #10109934 — 2003 FORD EXPLORER

STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS issue reported to NHTSA

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Complaint Details

ODI Number	10109934
Vehicle	2003 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Date of Incident	January 23, 2005
Date Filed	February 6, 2005
Mileage	76,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

RECEIVED RECALL NOTICE FOR HINGES ON REAR WINDOW OF HATCH AND WAS ADVISED NOT TO OPEN UNTIL HINGES WERE REPLACED, WHICH I DID NOT. NOTICED THE FIBERGLASS UNDER THE WINDOW CRACKED APPROXIMATELY 4 INCHES TO THE LEFT OF THE LATCH. TOOK THE VEHICLE TO FORD DEALER AND THE WARRANTY ADMINISTRATOR SAID THE FIBERGLASS WAS NOT COVERED UNDER RECALL. THE WARRANTY ADMINISTRATOR SAID HE WOULD SEND A REQUEST FOR FORD TO REPAIR THE FIBERGLASS UNDER THE GLASS BUT DOESN'T KNOW IF THEY WILL SINCE THEY HAVE DENIED PAYING FOR A FEW OF THESE THAT HE HAS ALREADY SUBMITTED. I AM CONVINCED THIS DAMAGE IS A DIRECT RESULT OF THE DEFECTIVE HINGE AND FEEL THAT FORD SHOULD REPAIR MY VEHICLE. *JB

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