NHTSA Complaint #10109816 — 2002 VOLKSWAGEN PASSAT

I HAVE A 2002 VOLSWAGEN PASSAT WITH 39000 MILES, ON 1/13/2005 THE OIL PRESSURE STOP ENGINE MESSAGE CAME ON THE DASH, AND THE ENGINE STARTED SMOKING AND RUNNING ROUGH. I HAD IT TOWED TO THE DEALER THAT DAY. THE DEALER AND VW SAID THEY WOULD NOT EVEN LOOK AT IT UNTIL I PROVIDED A SERVICE RECORD. I MADE THEM A COPY OF MY LOG WHICH HAD THE EXACT DATE AND MILEAGE, BUT THAT WASN'T GOOD ENOUGH. THEY WANTED COPIES OF THE RECEIPTS WHICH I WENT OUT AND GOT, BUT I LEARNED TODAY THAT WASN'T GOOD ENOUGH. THEY WANTED NAME AND ADDRESS OF THE MECH. WHICH I PROVIDED, BUT VW SAYS I DON'T HAVE PROPER DOCUMT. BECAUSE THERE IS NOT A SPECIFIC RECEIPT FOR THE OIL FILTER EVEN THOUGH THE PART # FOR THE FILTER IS ON THE RECEIPT. IT TOOK OVER 3 WEEKS AND DOZENS OF PHONE CALLS TO BOTH THE DEALER AND VOLKSWAGEN OF AMERICA TO FINALLY GET A DIAGNOSIS (NOTE: THE ASM OF VOLKSWAGEN OF AMER. DENIED MY WARRANTY ON 02/02/2005 WITHOUT BEING ABLE TO TELL ME THE PROBLEM WITH THE CAR!!) WHICH APPEARS TO BE OIL SLUDGE BUILDUP. *JB