NHTSA Complaint #10109448 — 2002 CHEVROLET SUBURBAN STEERING

Complaint Details

ODI Number	10109448
Vehicle	2002 CHEVROLET SUBURBAN
Component	STEERING
Date of Incident	September 20, 2004
Date Filed	February 1, 2005
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AL

Consumer Description

THE TRUCK HAD AN ONGOING PROBLEM WITH A CLANGING NOISE IN THE STEERING COLUMN, MOSTLY WHEN THE STEERING WHEEL WAS TURNED. CONSUMER WAS AFRAID THAT IT MAY CAUSE A STEERING COMPONENT TO BREAK, RESULTING IN LOSS OF STEERING, AND COULD CAUSE AN ACCIDENT. A SERVICE REPRESENTATIVE WAS CONTACTED BY PHONE AND INFORMED OF THE NOISE, TO WHICH HE REPLIED THAT THERE WASN'T ANY RECALLS, AND THE NOISE WAS NOT DANGEROUS/SERIOUS. *AK THE DEALERS TECH INDICATED THAT THE INTERMEDIATE SHAFT WAS THE CAUSE OF THE PROBLEM. *NM

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