NHTSA Complaint #10108597 — 2003 FORD EXPLORER

COMPLAINT RECEIVED VIA E-MAIL."I HAVE A 2003 FORD EXPLORER AND THE REAR GLASS HATCH HAS A RECALL. RECALL # 04S20 WE FIRST BROUGHT THE PROBLEM TO HAWKINSON FORD'S ATTENTION SEPT 2004. IN OCT 2004 WE RECEIVED A NOTICE AND WERE TOLD THE HINGE HAD TO BE REDESIGNED AND WOULD TAKE SEVERAL MONTHS. JAN 11, 2005 WE HAD THE REPAIRS DONE TO THE HINGES. THE NEXT DAY THE VERY FIRST TIME THE HATCH WAS OPENED BOTH HINGES MOVED I DROVE RIGHT BACK TO THE DEALERSHIP. I SPOKE TO PAUL'S THE ASSISTANT MANAGER AND SHOWED HIM THIS PROBLEM, HE WAS AMAZED. WE SET UP ANOTHER APPOINTMENT TO HAVE IT CHECKED AND REPAIRED. MY CONCERN IF THIS IS THEIR NEW DESIGN, WOW IT LASTED 1 OPENING AND NOW I HAVE MOISTURE IN MY EXPLORER BECAUSE THE WINDOW DOESN'T CLOSE PROPERLY. I CAN ONLY USED THE LIFT GATE AND HAVE TO WORRY IF I DRIVE COULD BUMPS CAUSE THE WINDOW TO FALL OUT. I WOULD LIKE TO TALK TO SOMEONE ON THE SUBJECT IN REGARDS TO MY OPTIONS." *NM