NHTSA Complaint #10108190 — 1996 FORD CROWN VICTORIA ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10108190
Vehicle	1996 FORD CROWN VICTORIA
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	June 23, 2003
Date Filed	January 28, 2005
Mileage	78,604 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

WHILE AT WORK PERFORMING AN ALTERNATOR TEST ON A 96 CROWN VICTORIA WITH THE 4.6 ENGINE I WAS RUNNING THE ENGINE AT 2000 RPM. THERE WAS A LOUD POP AND THEN THE ENGINE COMPARTMENT WAS FILLED WITH STEAM AND HOT COOLANT. I WAS ALMOST SCALDED, AS I WAS LEANING OVER THE ENGINE TO ACCESS THE THROTTLE LINKAGE. THE INTAKE HAD CRACKED ON THE COOLANT RUNNER BEHIND THE ALTERNATOR ABOUT 2" WIDE. OUR SHOP HAD TO REPLACE THE CUSTOMER'S INTAKE MANIFOLD AND COULD NOT CHARGE THE CUSTOMER FOR THE PARTS OR LABOR BECAUSE THE CUSTOMER BLAMED US FOR THE DAMAGE. I BELIEVE THAT THE CUSTOMER SHOULD HAVE BEEN INFORMED OF THIS SITUATION BY FORD MOTOR COMPANY AND THE RECALL SHOULD COVER MORE THAN JUST THE "FLEET USE" VEHICLES. THIS IS CLEARLY A PRODUCT DURABILITY/DEFECT ISSUE.*AK

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