NHTSA Complaint #10105716 — 2002 FORD EXPLORER STRUCTURE:BODY:HATCHBACK/LIFTGATE

Complaint Details

ODI Number	10105716
Vehicle	2002 FORD EXPLORER
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	December 20, 2004
Date Filed	January 4, 2005
Mileage	46,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

FORD EXPLORER, 2002. STRESS CRACK (ABOUT ONE EIGHTH INCH WIDE, SEVEN INCHES LONG) IN FRAME BELOW REAR HATCH WINDOW, TO THE LEFT OF THE FORD NAME PLATE. CRACK OCCURED WITHOUT ANY EXTERNAL FORCE BEING APPLIED (NO COLLISION, NOT STRUCK BY FOREIGN OBJECT, ETC.) THE FRAME IS SIMPLY NOT ABLE TO CARRY THE WEIGHT OF THE GLASS WINDOW. CONSEQUENTLY, THE REAR GLASS WINDOW APPEARS TO BE IN DANGER OF FALLING OUT. THIS IS THE IDENTICAL PROBLEM AS REPORTED AT WWW.NHTSA.DOT.GOV IN OID NUMBERS: 10049180, 10052830, 10052901, 10053989, 10079762, 10104457, 10105660. IN EACH CASE, NEITHER THE DEALER NOR FORD WOULD FIX THE DEFECTIVE WINDOW FRAME. AND LIKEWISE, THEY WILL NOT FIX THE ONE ON MY VEHICLE, EVEN THOUGH I HAVE AN EXTENDED WARRENTY IN EFFECT. AN INDIVIDUAL IN THE BODY SHOP AT MY DEALER SAID THAT HE HAS RECENTLY SEEN ABOUT A DOZEN SIMILAR PROBLEMS.*AK

Related Complaints for the 2002 FORD EXPLORER

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