NHTSA Complaint #10103074 — 2003 FORD WINDSTAR STEERING

Complaint Details

ODI Number	10103074
Vehicle	2003 FORD WINDSTAR
Component	STEERING
Date of Incident	November 13, 2003
Date Filed	December 16, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	GA

Consumer Description

WE PURCHASED THE 2003 FORD WINDSTAR IN OCTOBER OF 2003. SINCE THAT TIME, THE VAN HAS BEEN IN AND OUT OF THE SHOP 5 TIMES BECAUSE OF A LOUD SCREECHING IN THE POWER STEERING, INTERIOR LIGHTS FLICKERING ON AND OFF (WHICH THEY TOLD ME THAT THEY COULDN'T FIND A REASON FOR THAT AND THAT I SHOULD JUST TURN THE INTERIOR LIGHTS OFF SO THAT IT DOSEN'T HAPPEN), AND A THUMPING IN THE FRONT END WHEN THE WHEELS ARE TURNED SHARPLY. THEY TOLD ME THAT I SHOULD BRING THE VAN TO THE SHOP WHENEVER ANY OF THESE THINGS HAPPEN SINCE THEY COULDN'T FIGURE OUT WHAT WAS CAUSING THESE PROBLEMS AND I HAVE DONE THAT. I AM CURRENTLY DRIVING A LOANER CAR FROM THE DEALERSHIP BECAUSE THE VAN IS BACK IN THE SHOP. I CALLED FORD MOTOR COMPANY AND FILED A COMPLAINT WITH THEM. I NEED TO KNOW WHY THIS IS HAPPENING AND WHAT CAN BE DONE TO FIX THIS VAN.

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