NHTSA Complaint #10102447 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM issue reported to NHTSA

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Complaint Details

ODI Number	10102447
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Date of Incident	November 8, 2004
Date Filed	December 9, 2004
Mileage	59,380 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

VOLKSWAGEN OF AMERICA SENT ME A LETTER TO CHECK/REPLACE FRONT SUSPENSION LOWER CONTROL ARMS 1998-2000 PASSAT VEHICLES. VW DEALER INFORMED ME THEY WILL FIX THE CONTROL ARMS AT NO COST TO ME BUT AS A RESULT OF THE WORK PERFORMED THE VEHICLE WILL NOW NEED AN ALIGNMENT WHICH IS NOT COVERED AS PART OF THE RECALL. THIS IS ABSURD. I PAID FOR AN ALIGNMENT 5 MONTHS AGO AND PRIOR TO THE RECALL MY VEHICLE OBVIOUSLY DOES NOT NEED AN ALIGNMENT BUT AS A DIRECT RESULT OF FIXING THE CONTROL ARMS MY CAR NOW NEEDS AN ALIGNMENT WHICH I HAVE TO PAY FOR. THE ALIGNMENT SHOULD BE COVERED AS PART OF THE RECALL FOR THE CONTROL ARMS!!!*AK

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