NHTSA Complaint #10102324 — 2002 VOLKSWAGEN PASSAT

I AM LEASING A 2002 V.W. PASSAT. THE VEHICLE HAS APROXIMATELY 33,000 MILES AND IS EQUIPPED WITH THE 1.8 LITER TURBO. I WAS DRIVING THE VEHICLE HOME FROM WORK WHEN THE OIL PRESSURE WARNING LIGHT CAME ON, FOLLOWED BY THE WORD STOP ON THE DASHBOARD. I PULLED THE VEHICLE OVER AND HAD IT TOWED TO THE CLOSEST V.W. DEALER. THE DEALER DIAGNOSED THE PROBLEM AS AN OIL SLUDGE PROBLEM AND ADVISED ME IT WOULD COST $900 TO FIX THE PROBLEM UNLESS I COULD SHOW PROOF OF OIL CHANGES THROUGH RECEIPTS. I SUPPLIED THE DEALER WITH 6 OIL CHANGE RECEIPTS FROM A SMALL GARAGE NEAR MY HOUSE WHERE I GET THE OIL CHANGED. I CALLED THE DEALER BACK A FEW DAYS LATER AND ASKED THE STATUS OF MY CAR. THE G.M. OF THE SHOP ACCUSED ME OF FORGERY DUE TO THE FACT THE RECEIPTS DID NOT HAVE TAX OR METHOD OF PAYMENT AT THE BOTTOM. I REPLIED THAT THE SHOP CHARGES ME $30.00 TO CHANGE THE OIL, I GIVE THEM $30.00, AND I LEAVE. HE THEN STATED IF I PAID CASH FOR THE OIL CHANGES, I GUESS I COULDN'T GIVE THEM WHAT THEY WANTED(PROOF OF PAYMENT I.E. CHECK STUB, CREDIT CARD STATEMENT'S). HE ESTIMATED THE REPAIR AT $900 AND THAT THE WARRENTY WOULD NOT COVER ANY OF IT. SO BECAUSE I PAY CASH FOR MY OIL CHANGES I AM BEING DENIED REPAIR UNDER WARRENTY. THE REPAIR CONSISTS OF CLEARING OUT THE OIL PUMP PICK UP SCREEN OF THE SLUDGE AND REPLACING A COUPLE OF VENT TUBES THAT MAY BE CLOGGED. THE CAR IS PRESENTLY SITTING AT THE DEALER IN NEED OF REPAIR. I PLAN ON GREIVING THE DECISION BY V.W OF AMER.AND HOPE FOR THE BEST.*AK