NHTSA Complaint #10100392 — 2002 MERCURY MOUNTAINEER

THE FIRST TIME IT WINDSHIELD WIPERS FAILED WAS IN SEPT. 2004. I WAS DRIVING HOME FROM WORK ( IT WAS RAINING) THE WIPERS WERE WORKING FINE, THEN THEY BEGAN TO MOVE VERY SLOW AND WINDSHIELD WASHER FLUID BEGAN TO SQUIRT OUT. I HAD TO PULL OVER TO THE SIDE OF THE ROAD BECAUSE I COULDN'T SEE OUT OF THE FRONT WINDOW. I WAITED UNTIL THE RAIN SLOWED DOWN AND PRECEDED HOME WITH THE WIPERS MALFUNCTIONING. SINCE THE FIRST INCIDENT THE WIPERS WILL WORK FINE FOR THE FIRST 10,15,20 MINUTES AND START DOING THE SAME THING. THE VEHICLE IS AT REEDMAN MERCURY SERVICE CENTER IN LANGHORNE PA. AS THIS LETTER IS BEING WRITTEN. THEY TELL ME THAT THERE HAS BEEN PROBLEMS WITH THE MULTI FUNCTION SWITCH IN MERCURY PRODUCTS. THEY ARE GOING TO REPLACE THIS SWITCH FOR $220.00 MUCH TO MY DISAPPOVAL. THIS IS A SAFTEY ISSURE THAT SHOULD BE TAKEN CARE OF BY MERCURY. *JB