NHTSA Complaint #10098732 — 2002 VOLKSWAGEN JETTA POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10098732
Vehicle	2002 VOLKSWAGEN JETTA
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 11, 2004
Date Filed	November 12, 2004
Mileage	14,729 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

I OWN A VOLKSWAGEN JETTA 1.8 TURBO, 2002. IT IS AT 29,000 MILES CURRENTLY. SINCE 14,000 MILES IT HAS HAD A SHAKING PROBLEM THAT OCCURS WHEN THE VEHICLE IS STARTED AND PUT IN GEAR. THE BRAKE MUST BE PRESSED FOR THE SHAKING TO OCCUR. THE LATEST INCIDENT HAD THE ACR SHAKING SO HARD THAT IT WAS IMPOSSIBLE TO DRIVE. WHEN THE VEHICLE WARMS UP, IT STOPS. DIFFERENT PROBLEMS HAVE BEEN BLAMED FOR THE PROBLEM, SUCH AS THE FAULTY IGNITION COILS RECALLED BY VW, THE ENGINE TIMING, AND NOW THE TRANSMISSION. THIS CAR HAS A HISTORY OF FAILING TRANSMISSIONS AND IS UNSAFE. I AM SEEKING A FULL REFUND PLUS LICENSE AND REGISTRATION FEES. VOLKSWAGEN'S CUSTOMER CARE LINE IS INEFFICIENT AND DOES NOT FOLLOW UP ON PROBLEMS, NOR DOES IT ALLOW A CUSTOMER TO SPEAK TO ONE PERSON REGARDING ALL OF THEIR ISSUES. THIS MAJOR PROBLEM IS ACCOMPANIED BY SEVERAL OTHER KINDS OF FAILURES--RADIO, HORN, SEVERAL OTHER FUSES, AND AIR INTAKE. VW DOES NOT TAKE NOTICE OF ITS CUSTOMERS, AND FURTHER ACTION WITH LARGER ENTITIES MUST OCCUR FOR ANY KIND OF RESOLUTION TO BE REACHED. *JB

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