NHTSA Complaint #10096112 — 2000 FORD EXPEDITION

I DO NOT KNOW IF THIS IS THE PLACE TO VOICE THIS COMPLAINT, BUT SINCE I HAVE TRIED CONTACTING FORD VIA EMAIL WITH NO RESPONSE, I DID NOT KNOW EXACTLY WHERE ELSE TO TURN. WE HAVE A 2000 EXPEDITION. THE TIMING CHAINS WENT OUT AND WE REPLACED THEM. THE VEHICLE WAS DRIVING JUST FINE BEFORE WE REPLACED THEM--JUST NOISY. SO WE HAD THEM REPLACED. WE RECEIVED THE TRUCK BACK ON THE 12TH OF OCTOBER AND DROVE IT APPROXIMATELY 20 MILES (THAT'S BEING GENEROUS). IT WAS RUNNING FINE THEN SOUNDED LIKE YOU HIT A ROCK. THE ENGINE BLEW. LUCKY FOR US THAT IT WAS ON A SIDE ROAD AND NOT ON 465 WHICH WE DRIVE EVERY DAY. CAN YOU IMAGINE WHAT COULD HAVE HAPPENED AT 55+ MILES PER HOUR IN RUSH HOUR TRAFFIC? I BELIEVE THAT THIS IS A DEFECT IN THE ENGINE DESIGN BECAUSE I HAVE SINCE LEARNED THAT IT HAPPENS ALOT IN THESE ENGINES. I FEEL THAT REPLACING THE TIMING CHAIN SHOULD NOT CONSTITUTE REPLACING THE ENGINE. SINCE IT HAS HAPPENED IN FORD DEALERSHIPS AS WELL, I BELIEVE THAT FORD IS AWARE THAT THIS IS A PROBLEM AND HAS CHOSEN TO IGNORE IT. A FOUR YEAR OLD ENGINE SHOULD NOT GIVE OUT BECAUSE THE TIMING CHAINS HAVE BEEN REPLACED. I HAVE BEEN IN CONTACT WITH CUSTOMER SERVICE AT FORD AND WITH A DEALERSHIP IN OUR AREA--SPEAKING TO THEM IS HOW I FOUND OUT THAT THIS HAS HAPPENED IN DEALERSHIPS ALSO. PLEASE ADVISE ME ON WHERE TO GO FROM HERE IF I HAVE CONTACTED THE WRONG PLACE. I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERAL'S OFFICE IN INDIANA ALSO.