NHTSA Complaint #10093264 — 2002 FORD ESCAPE

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	10093264
Vehicle	2002 FORD ESCAPE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 14, 2004
Date Filed	September 28, 2004
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

2002 FORD ESCAPE XLT, 51000 MILES. AUTOMATIC TRANSMISSION CD4E. OWNER'S MANUAL AND INFORMATION FROM FORD STATES THAT ONLY MERCON TRANSMISSION FLUID IS TO BE USED, AND THAT USE OF MERCON V TRANSMISSION FLUID WILL DAMAGE TRANSMISSION. HOWEVER, COVER ON TRANSMISSION DIP STICK SAYS "USE MERCON V." DEALER FLUSHED TRANSMISSION AT 32000 MILES AND REPLACED WITH MERCON V FLUID. TRANSMISSION FAILED AT 51000 MILES, REQUIRING COMPLETE REPLACEMENT OF TRANSMISSION. FAILURE HAPPENED DURING FREEWAY DRIVING, BUT FORTUNATELY TRAFFIC WAS LIGHT AND WE WERE ABLE TO COAST OUT OF TRAFFIC SAFELY. HE DEALER SHOULD HAVE KNOW WHAT KIND OF TRANSMISSION FLUID TO USE, REGARDLESS OF INCORRECT STATEMENT ON DIP STICK CAP. HOWEVER, THE MISLEADING DIP STICK COULD CAUSE THE OWNER OR OTHERS TO USE INCORRECT TYPE OF FLUID, WITH POTENTIAL TO CAUSE COMPLETE TRANMISSION FAILURE WHILE DRIVING.*AK

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