NHTSA Complaint #10090775 — 2000 FORD FOCUS

BELOW IS THE EMAIL I JUST SENT TO MY LOCAL DEALER WHERE I BOUGHT MY CAR NEW. YESTERDAY WE TALKED ABOUT THE REPLACEMENT OF MY FRONT SPRINGS AND STRUTS ON MY 2000 FOCUS, VIN#[XXX], AS MY PASSENGER SIDE FRONT SPRING BROKE. OBVIOUSLY, I THINK WE BOTH FEEL THAT THIS SHOULDN'T HAPPEN WITH ONLY 41,655 MILES ON THE CAR. I WENT ON LINE AND DISCOVERED THAT THIS HAS BEEN A PROBLEM WITH THIS MODEL AND IN FACT A REPLACEMENT PROGRAM, 03M02, WAS INITIATED TO DEAL WITH IT BUT MINE IS NOT ONE OF THE VIN'S AFFECTED. I CALLED FORD THIS MORNING AND THEY ARE FORWARDING MY REPORT TO THE ENGINEERING DEPARTMENT. THEY INDICATED THAT THEY WERE IN SOME WAY GOING TO BE CONTACTING THE LOFINK SERVICE DEPARTMENT ABOUT THE VEHICLE. WOULD YOU LET ME KNOW, AS SOON AS YOU RECEIVE ANY INFORMATION FROM THEM, IF THEY ARE OFFERING ANY ADJUSTMENT TO ME FOR THE APPROXIMATE $359 COST ESTIMATE YOU GAVE ME. ALSO, WHAT WOULD BE THE TOTAL COST OF: (1)REPLACING JUST THE ONE SPRING OR (2) BOTH SPRINGS WITHOUT REPLACING THE STRUTS AT THIS TIME IN EITHER CASE. I AM SENDING A COPY OF THIS EMAIL TO THE NHTSA AND TO THE CENTER FOR AUTO SAFETY.*AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)