NHTSA Complaint #10090485 — 1999 MERCEDES BENZ ML430

I'M AN OWNER OF A 1999 MERCEDES BENZ ML430 WHICH IN MY BELIEF HAS A DEFECTIVE PART NAMED A HARMONIC BALANCER OR A CRANK SHAFT PULLEY. THE REASON IM FILING MY COMPLAINT IS BECAUSE I WAS TOLD BY A MERCEDES BENZ SERVICE REP(CHRIS) OF TRI-STAR MERCEDES BENZ IN THE ST LOUIS MO,AREA THAT HE HAD NO KNOWLEDGE OF A MALFUNCTION OR A DEFECTIVE PART CALLED THE HARMONIC BALANCER THE INQUIRY WAS MADE AS I BROUGHT MY VEHICLE TO THE SAID ESTABLISHMENT AFTER HAVING A PROBLEM WITH A LOUD NOISE LIKE GRINDING IN THE ENGINE DEPARTMENT THE BATTERY LIGHT CAME ON THE ENGINE STARTED TO DIE OUT THE POWER STEERING BEGAN TO FAIL JUST THINK IF MY WIFE HAD BEEN DRIVING THE CAR SHE COULD HAVE CAUSED SERIOUS DAMAGE TO OTHERS AND HERSELF BUT GOD.... ON WEDNESDAY AUG 1,04 I HAD THE CAR TOWED TO TRI-STAR MERCEDES BENZ ON THE FOLLOWING DAY I RECEIVED A CALL FROM SERVICE REP CHRIS AND I TOLD HIM WHAT HAPPENED, HE SAID HE WOULD HAVE HIS TECH'S LOOK AT IT HE CALLED BACK ON THE SAME DAY AND STATED WHAT THE PROBLEM WAS I ASKED HIM DOES THIS HAPPEN OFTEN TO THE ML HE STATED NO. I WAS THEN QUOTED A PRICE OF 1700 DOLLARS TO FIX THE PROBLEM IF THE OIL PANS WERE DAMAGED AND 1450 IF IT WAS NOT. AFTER RECEIVING MY CAR BACK I AM HAVING PROBLEMS OF SHAKING IN MY STEERING WHEEL LIKE THERE'S SOMETHING WRONG WITH MY TIRES BUT THERE IS NOT. I BELIEVE ITS GOT SOMETHING TO DO WITH THE COSTLY REPAIRS OF THE HARMONIC BALANCER. A COUPLE OF WEB SITES WERE FOUND WERE I DISCOVERED ACCORDING TO OTHER MB OWNERS WERE HAVING THE SAME PROBLEM I THINK THAT MB IS TRYING TO COVER UP THAT THERE IS A POTENTIAL LIFE THREATENING SITUATION ON THERE HANDS AND WHICH HAVE COST MILLIONS OF DOLLARS TO THE CONSUMER SUCH AS MYSELF. THOSE THAT HAVE NO PROBLEMS WITH THERE MB SHOULD BE WARNED OF THE POTENTIAL DANGER AND MB SHOULD OWN UP TO THERE RESPONSIBILITY AND RECALL THERE CARS AND SUV AND REFUND MONEY TO THOSE WHO HAVE HAD COSTLY REPAIRS DONE BECAUSE OF THIS SAID COSTLY DEFECT. WHO KNOWS HOW MANY ACCIDENTS HAVE HAPPENED CAUSING LIVES TO PERISH. *JB