NHTSA Complaint #10090453 — 2001 VOLKSWAGEN PASSAT

IN JULY 2003 MY 2001 VOLKSWAGEN NEW PASSAT 1.8L TURBO HAD SYMPTOMS RELATED TO OIL PRESSURE PROBLEMS. AS I WAS TRAVELING ON VACATION THE CAR GAVE WARNING OF THIS SITUATION AND THE SYSTEM ADVISED THAT THE CAR BE STOPPED IMMEDIATELY. I STOPPED THE CAR AND BEGAN PURSUING OPTIONS TO GET THE CAR TO THE NEAREST DEALERSHIP. THE DEALERSHIP DIAGNOSED THE PROBLEM AS OIL SLUDGE. THE REPAIR WAS AS SIMPLE AS CLEANING THE OIL PUMP STRAINER AND OIL PAN. THE REPAIR COST APPROXIMATELY $500.00. NOW, SOME 20K MILES LATER MY CAR HAD ANOTHER OIL RELATED ISSUE. THIS TIME THE OIL COOLER MALFUNCTIONED AND RUPTURED CAUSING $8,000 - $10,000 IN REPAIR COST. OF COURSE THE CAR IS NOT UNDER WARRANTY AND RECENT ACTIONS BY VOLKSWAGEN TO EXTEND WARRANTIES FOR OIL SLUDGE DO NOT INCLUDE THE OIL COOLER. THE OIL SLUDGE ISSUE HAS BEEN IDENTIFIED AS A MAJOR CONCERN OF VOLKSWAGEN OF AMERICAN BY THEIR ACTIONS TOWARD THE WARRANTY EXTENSION, BUT THEY ARE AVOIDING PARTS AND THE MECHANICAL OPERATIONS THAT COULD LEAD TO THE PROBLEM BEING CORRECTED. OBVIOUSLY OIL THAT IS NOT PROPERLY COOLED WILL BREAK DOWN QUICKER THAN OIL RUNNING AT MORE ACCEPTABLE TEMPERATURES. CURRENTLY, VOLKSWAGEN CAN MAKE NO CONCLUSIVE ANALYSIS AS TO THE RELATIONSHIP BETWEEN AN OIL COOLER MALFUNCTION AND OIL SLUDGE. THIS WOULD BE KEY IN DETERMINING THE RESPONSIBILITY FOR THE CAR REPAIRS. VOLKSWAGEN OF AMERICA'S CUSTOMER CARE ADVOCATES HAVE REFERRED ME TO MY DEALERSHIP ON TWO OCCASIONS AND MY DEALERSHIP SEEMS TO BE UNABLE TO MAKE 100% CONCLUSIVE DECISIONS. I BELIEVE IT IS VOLKSWAGENS RESPONSIBILITY TO GUARANTEE THEIR PRODUCTS. THEY ARE IN NO POSITION TO AVOID RESPONSIBILITY ESPECIALLY AFTER ALLOWING THE OIL SLUDGE ISSUE TO CONTINUE FROM 1998 MODELS CARS TO CURRENT 2004 MODELS WITHOUT OFFERING CONSUMER ASSISTANCE. SIX YEARS IS A LONG TIME TO HAVE POTENTIALLY SERIOUS MECHANICAL ISSUES UNADDRESSED. THANK YOU. *JB