NHTSA Complaint #10086976 — 2003 FORD EXPLORER

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10086976
Vehicle	2003 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 11, 2004
Date Filed	August 16, 2004
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

PURCHASED A 2003 FORD EXPLORER 4X4 JANUARY 2004, AROUND 10K MILES NOTICED A SHUDDER/SLIPPING IN TRANSMISSION UNDER HARD EXCELLERATION. I BROUGHT VEHICLE TO PULLIAM FORD IN COLA. SC TO HAVE TRANSMISSION AND WHINING REAR END REPAIRED. WHEN I CALLED THE SERVICE WRITER, HE INFORMED ME THAT THE TECHNICIAN SAID THAT THEY COULD NOT DUPLICATE THE TRANSMISSION VIBRATION, AND THAT THE WHINE WAS NO LOUDER THAN OTHER EXPLORERS, EVEN THOUGH THEY DID ACKNOWLEGE THAT THE EXPLORER DID HAVE A REAR END PROBLEM. I AM NOT SATISFIED AND WOULD LIKE TO GET MY 32K WORTH OUT OF THIS VEHICLE, NOT A EXCUSE FOR A POOR PRODUCT AND POOR SERVICE. *AK

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