NHTSA Complaint #10082708 — 1998 CHEVROLET VENTURE

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10082708
Vehicle	1998 CHEVROLET VENTURE
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	June 26, 2004
Date Filed	July 26, 2004
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

MY FAMILY AND I WERE ON VACATION DRIVING FROM BUTLER, PA TO CAPE CANAVERAL, FLORIDA. I WAS DRIVING ON I-95 NEAR SAVANNAH, GA ON JUNE 26TH WHEN I NOTICED MY TEMPERTURE GAUGE WAS MOVING UP AND DOWN. CAR NEVER BOILED OVER OR LOSS ANY ANTI-FREEZE. I STOPPED AT A PEP BOYS REPAIR SHOP AT WHICH TIME THEY ADVISED ME THAT MY THERMOSTAT NEEDED REPLACEMENT. IT APPEARED THE DEX-COOL ANTIFREEZE THAT GM REQUIRES TO BE USED TURNS INTO A SLUDGE AT HIGH TEMPERATURES. ENTIRE COOLING SYSTEM WAS SLUDGED UP BY THE DEX-COOL. AFTER INSTALLING NEW THERMOSTAT AND ANIT-FREEZE ENGINE WAS IDLING ROUGH. CAR WAS TAKEN TO CHEVROLET DEALER NEARBY - CHEVROLET DEALER SAID ENGINE NEEDED REPLACEMENT. - ANTI-FREEZE WAS ENTERING CYLINDERS #1 AND #2. CHEVROLET DEALER CHARGED OVER $6,000. I FEEL CHEVROLET DEALER OVERCHARGED AS I WAS TRAVELING FROM OUT OF STATE - MY LOCAL CHEVROLET DEALER QUOTED $3,700 FOR SAME WORK. MY LOCAL MECHANIC ADVISED ME IT'S COMMON KNOWLEDGE THAT DEX-COOL IS A DEFECTIVE PRODUCT THAT HAS RUINED MANY ENGINES, RADIATORS, HEATER CORES AND THERMOSTATS - GM REFUSES TO ACKNOWLEDGE THE PROBLEM WHILE THE DAMAGE CONTINUES. MY VEHICLE WAS PURCHASED NEW BY ME - GARAGE KEPT - WELL MAINTAINED - 112,000 MILES AT TIME OF FAILURE. *AK

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