NHTSA Complaint #10082358 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM issue reported to NHTSA

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Complaint Details

ODI Number	10082358
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM
Date of Incident	July 20, 2004
Date Filed	July 21, 2004
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NC

Consumer Description

AS A RESULT OF A PERSISTENT RATTLING IN THE FRONT RIGHT END OF MY 4 CYL. 1999 VW PASSAT, I TOOK MY CAR IN FOR INVESTIGATION. I HAVE BEEN ADVISED BY TWO INDEPENDENT REPAIR SHOPS THAT BOTH UPPER CONTROL ARMS ON BOTH SIDES OF THE CAR AS WELL AS THE TIE ROD ENDS MUST BE REPLACED TO THE TUNE OF $1200. IF THEY ARE NOT REPLACED, I HAVE BEEN ADVISED THAT ONE COULD BREAK AND I WOULD HAVE NO STEERING. OBVIOUSLY AT A HIGH RATE OF SPEED THIS COULD BE DANGEROUS OR DEADLY. I HAVE SPOKEN WITH VW AND EVEN THOUGH THEY ACKNOWLEDGE ISSUING A TSB ON THIS DEFECT, THEY REFUSE TO COVER ITS REPAIR. THIS IS A SAFETY ISSUE THAT MUST BE ADDRESSED SOONER RATHER THAN LATER. THANK YOU FOR ANY HELP YOU CAN PROVIDE IN THIS AREA.

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