NHTSA Complaint #10178051 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM issue reported to NHTSA

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Complaint Details

ODI Number	10178051
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM
Date of Incident	January 3, 2007
Date Filed	January 8, 2007
Mileage	75,959 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

FRONT UPPER CONTROL ARMS AND OUTER TIE RODS HAD TO BE REPLACED FOR THE SECOND TIME. FIRST TIME AT 55,552 MILES AND SECOND TIME AT 75,959 MILES. THAT'S ONLY 20,407 MILES DIFFERENCE FOR THE $1200.00 REPAIR TO BE DONE AGAIN. ABSURD. CALLED THE VW CUSTOMER CARE AND THEY REFUSE TO REIMBURSE IN ANY WAY STATING THE 2 YEAR WARRANTY EXPIRED. THIS DEFECT WOULD NEVER FALL WITHIN THE WARRANTY PERIOD SO THEY HAVE NO EXCUSE. I ALREADY ABSORBED THE COST FOR THE 1ST REPAIR SO IN ALL FAIRNESS THEY SHOULD COVER THE 2ND TIME. THIS IS A VERY COMMON PROBLEM WITH VW'S. I'M NOT GOING TO PAY $1200 EVERY 20,000 TO HAVE MY CAR REPAIRED. I WILL GO LEGAL AND FORWARD THIS COMPLAINT TO CONSUMER REPORTS, THE BBB, AND THE ATTORNEY GENERAL. *JB

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