NHTSA Complaint #10211971 — 1999 VOLKSWAGEN PASSAT

TIE ROD ENDS EXCESSIVE WEAR. REQUIRED REPLACEMENT PRIOR TO ISSUANCE OF NYS INSPECTION @60K IN 07. TIE RODS PREVIOUSLY REPLACED BY DEALER UNDER RECALL IN 2001@ 19K. DIFFERENT RECALL IN 05 @ 50K FOR INSPECTION/REPLACEMENT OF CONTROL ARMS RESULTED IN INSPECTION ONLY. DEALER DID NOT FIND EXCESSIVE WEAR OF CONTROL ARMS OR TIE ROD ENDS. I DOUBT DEALERS INTEGRITY OR THAT THE SERVICE TECH WAS AWARE OF PREVIOUS TIE ROD REPLACEMENT. OBVIOUSLY THE ACCEPTABLE WEAR WOULD BE GREATER HAD THE PARTS BEEN IN SERVICE LONGER. DEFECTIVE CONTROL ARMS LEAD TO EXCESSIVE WEAR OF THE STEERING LINKAGES AND BALL JOINTS. THE VEHICLE HAS VERY LOW MILEAGE FOR ITS AGE AND HAS BEEN USED LESS THAN 6K A YEAR SINCE PURCHASE IN 05. COST FOR THE REPLACEMENT WAS $150 PARTS (MOOG TIE ROD ENDS), $90 LABOR, $75 FOR THE REQUIRED ALIGNMENT AND NYS TAX = ~$330. THIS IS SAFETY CONCERN AND EXCESSIVE WEAR FOR A PART THAT SHOULD HAVE AT LEAST A 60K LIFE EXPECTANCY. IT WOULD BE NORMAL FOR A VEHICLE TO TRAVEL 20K BETWEEN INSPECTIONS. FOR THE DEALER TO OK AT 50K AND AN INDEPENDENT INSPECTION FACILITY TO CONDEMN AT 60K IS SUSPICIOUS. THE PARTS WERE VISIBLY WORN AND DEFECTIVE BY PERSONAL INSPECTION. *TR