NHTSA Complaint #10072965 — 2004 DODGE DURANGO

MY 2004 SLT 4.7 DURANGO HAD BEEN IDLING, WHAT SEEMED ROUGH FOR A NEW VEHICLE FOR A FEW DAY (AFTER A HARD RAIN) WHEN THE ENGINE LIGHT CAME ON AND THE IDLE BECAME VERY PRONOUNCED. IT WAS TAKEN STRAIGHT TO THE DEALER WHERE IT WAS FOUND THAT THE CYLINDERS WERE MISFIRING. THEY PULLED THE SPRK PLUGS AND FOUND CORROSION AND RUST COVERING THE PLUG AND TOLD ME THAT WATER WAS GETTING INTO THE FIRING AREA. I SAW THE PLUG AND IT LOOKED LIKE IT CAME OUT OF A MUCH OLDER VEHICLE, NOT A 2004. WELL AS LUCK WOULD HAVE IT, WE HAD ANOTHER HARD RAIN AND GUESS WHAT. THIS TIME I WAS TOLD THAT ENGINEERS WERE GOING TO DESIGN A DEFLECTOR SHIELD TO STOP THIS PROBLEM AS ALTHOUGH IT HASN'T HAPPENED OFTEN IT HAS HAPPENED. ONLY THING IS, NO ONE CAN GIVE ME A TIME LINE ON WHEN THIS MIGHT BEGIN, LET ALONE BE COMPLETED. AND BEING A FEMALE, WHO TRAVELS ALOT AND ALONE.....WELL, NOW THATS WHY I PURCHASED A NEW VEHICLE IN THE FIRST PLACE... TO FEEL SOMEWHAT SAFE.*AK