NHTSA Complaint #10072385 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM issue reported to NHTSA

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Complaint Details

ODI Number	10072385
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM
Date of Incident	May 10, 2004
Date Filed	May 11, 2004
Mileage	43,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VT

Consumer Description

CREAKING AND GROANING NOISES WERE HEARD COMING FROM THE FRONT OF THE VEHICLE (1999 PASSAT STATION WAGON WITH 43,000 MILES) WHILE SLOWING AND TURNING AT LOW SPEED. DEALER CONFIRMED LOOSE SWAY BARS/CONTROL ARMS AND ATTEMPTED TO CLEAN UP, BUT NOISE PERSISTED FOLLOWING SERVICE. AT THE NEXT SERVICE THE DEALER REPLACED BOTH LOWER CONTROL ARMS (CONVERSION KIT) AND LINKS. VW CUSTOMER CARE (?) CENTER REFUSED TO ACKNOWLEDGE ANY RESPONSIBILITY FOR A DEFECTIVE DESIGN OR PARTS, CLAIMING THAT THIS IS NORMAL WEAR AND IS BEYOND WARRANTY COVERAGE.

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