NHTSA Complaint #10071381 — 2003 TOYOTA MATRIX UNKNOWN OR OTHER

Complaint Details

ODI Number	10071381
Vehicle	2003 TOYOTA MATRIX
Component	UNKNOWN OR OTHER
Date of Incident	September 15, 2003
Date Filed	April 22, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UN

Consumer Description

THE ENGINE DOESN'T HAVE ENOUGH COMPRESSION TO HOLD THE CAR WHEN PARKED IN GEAR EVEN ON LOW INCLINES. IT WILL SLOWLY ROLL AWAY ON LOW INCLINES AND ROLLS FASTER THE STEEPER IT IS. TOYOTA SAY THIS IS NORMAL AND THE MANUEL SAYS TO USE THE E-BRAKE. I DO OF COURSE USE THE E-BRAKE IF IT IS STEEPLY PARKED. BUT SINCE E-BRAKES FREEZE IN COLD CONDITIONS, I HAVE A REAL SAFETY CONCERN HERE. I HAVE PARKED MANY OTHER STANDARD CARS IN THE SAME LOCATIONS THE MATRIX ROLLS AWAY IN AND THEY DON'T MOVE. AT MY DEALER THE MAINTENANCE MANAGER AGREED IT WAS A PROBLEM ON THE TEST DRIVE, AS DID HIS TECHNICIAN UNTIL IT WAS FOUND ALL TOYOTA MATRIX DID THE SAME THING. NOW TOYOTA CANADA IS INVOLVED AND ALL SAY THERE ISN'T A PROBLEM NOW. TOYOTA NEED TO WARN PEOPLE PRIOR TO A TEST DRIVE WHEN SOMETHING AS BASIC AS PARKING IS DIFFERENT FROM OTHER STANDARDS.

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