NHTSA Complaint #10070471 — 2003 MINI COOPER

WE WERE EVENTUALLY ABLE TO SPEAK TO ANOTHER TECHNICIAN, HOWARD FULLER, AFTER EXTENSIVELY QUESTIONING MIKE WINTER. HOWARD FULLER HAD NOT READ ANY OF THE TECHNICAL SERVICE BULLETINS (TSBS) ABOUT THE CAR AND IS UNFAMILIAR WITH THE NHTSA COMPLAINTS OR WITH ANY SIMILAR COMPLAINTS FILED WITH MINI. AFTER TALKING TO HOWARD FULLER THE NEXT DAY, HE HAD PERFORMED SOME MINIMAL RESEARCH (READ THE NHTSA COMPLAINTS) AND STATED THAT OUR PROBLEM WAS NOT THE SAME AND HE REPEATED HIS INTERPRETATION OF WHAT HE THOUGHT THE PROBLEM WAS, WHICH WAS INCORRECT. WE CORRECTED MR. FULLER AND REDIRECTED HIM TO THE TSBS. HE TOLD US A MINI SPECIALIST WAS GOING TO COME IN TO EXAMINE THE VEHICLE. HOWEVER, HE EXPRESSED DOUBT IN THE MINI SPECIALIST BEING ABLE TO REPRODUCE THE PROBLEM. IN ANOTHER DISTURBING INCIDENT, MY HUSBAND CONTACTED CHICO MOTLEY, THE OPERATIONS DIRECTOR. MR. MOTLEY WAS ALSO HIGHLY COMBATIVE AND FIRST STATED THAT THE VIRGINIA LEMON LAW DID NOT APPLY TO BMWS! AFTER MY HUSBAND, WHO IS A 26-YEAR VETERAN OF THE FBI, CORRECTED HIM, MR. MOTLEY STATED THAT THE VIRGINIA LEMON LAW STATED THAT THE VEHICLE HAD TO EXPERIENCE THE SAME PROBLEM AND BE SERVICED FOR IT 6 TIMES. MY HUSBAND AGAIN CORRECTED HIM, QUOTING VIRGINIA LAW THAT IT IS 3 TIMES. MR. MOTLEY STATED THAT HE MADE A MISTAKE BECAUSE HE ALSO MANAGES A DEALERSHIP IN DALLAS, WHERE HE STATED IT IS 6 TIMES (WHICH IS ALSO INCORRECT, IT IS 3 TIMES IN TEXAS AS WELL). HE MADE IT CLEAR TO MY HUSBAND THAT WHATEVER ACTION HIS SERVICE DEPARTMENT WOULD TAKE WOULD BE SATISFACTORY AND THAT NO OTHER OPTION WOULD BE CONSIDERED. IN NO INSTANCE DID HE EVER EXPRESS ANY CONCERN OVER OUR SAFETY OR THE NATURE OF THIS SERIOUS COMPLAINT.