NHTSA Complaint #10070274 — 1998 TOYOTA SIENNA

MY CAR'S ENGINE FAILED AT 20,000 MILES. THE DEALER SAID IT WAS DUE TO SLUDGE, BASED ON MY NOT CHANGING THE OIL OFTEN ENOUGH. I HAD CHANGED THE OIL EVERY 6000 MILES, NOT EVERY 3000 MILES. THE DEALER, JIM COLEMAN TOYOTA OF BETHESDA MD STATED THAT I WAS AT FAULT AND THAT TOYOTA WOULD DO NOTHING FOR ME. FIRST COLEMAN FLUSHED THE ENGINE, AT A COST OF 1000. WHEN THIS REPAIR ONLY HELD FOR 2000 MILES OR SO, I WAS TOLD I NEEDED TO REPLACE MY ENGINE. I DID SO AT ERNIE'S, A TOP-RATED REPAIR SHOP IN BETHESDA (CONSUMER CHECK LIST)AT A COST OF 5600, CONSIDERABLY LESS THAN TOYOTA'S PRICE OF 7500. I HAVE FAITHFULLY CHANGED MY OIL SINCE THAT TIME ON OR BEFORE THE 3000 MILE MARK. THE ENGINE HAS AGAIN FAILED DUE TO SLUDGE BUILD-UP!!! I AM NOW EXPECTING THAT TOYOTA WILL REPLACE THE ENGINE AT NO COST TO ME, BUT I AM CONCERNED THAT THERE WILL BE SOME CATCH TO THIS...