NHTSA Complaint #10053421 — 1998 TOYOTA SIENNA

FAX FM GEORGE A. STOUFFER (NC) REQUEST THAT TOYOTA COVER THE COST OF A NEW ENGINE FOR THIS 1998 TOYOTA SIENNA DUE TO AN "OIL GEL" PROBLEM. *MR WHITE SMOKE HAD COME FROM THE TAIL PIPE. THE SERVICE DEALER DIAGNOSED THAT TOYOTA LABELED AN "OIL GEL PROBLEM" AND TOLD THE CONSUMER THAT THE ENGINE WOULD BE CLEANED UNDER WARRANTY. THE PROBLEM RECURRED AND DESTROYED THE ENGINE. TOYOTA SHOULD BE RESPONSIBLE FOR THE PAYMENT UNDER THE SAME PROVISIONS AS BEFORE. (THEY REFUSED THE REQUEST) *SC THE REQUEST FOR ASSISTANCE WAS DENIED, BECAUSE THE MANUFACTURER STATED THE CONSUMER DID NOT PROPERLY MAINTAIN THE VEHICLE, HOWEVER THE CONSUMER HAD PROOF THAT THE VEHICLE WAS WELL MAINTAINED, ONCE THAT PROOF WAS SENT, THE MANUFACTURER CLAIMED THE WARRANTY ONLY COVERED ONE SINGLE REPAIR, BUT THE ORIGINAL REPAIR NEVER FIXED THE DESIGN FLAW, BUT ONLY CLEANED OUT THE OIL GEL. *JB