NHTSA Complaint #10070245 — 1999 FORD WINDSTAR

WE HAVE TAKEN THIS VAN IN FOR REPAIR FIVETIMESIN ONE YEAR. THE FIRST MONTH WE HAD IT THE HEAD WAS REPLACED. THE POWER STEERING HAS GONE OUT FOR NOW THE FIFTH TIME. I ACTUALLY LOST CONTROLOF THE VEHICLE DUE TO BEINGUNABLE TO TURN THE STEERING. MY HUSBAND HAS TO DRIVE ME EVERYWHERE BECAUSE ONLY HE CAN TURN THE STEERING WHEEL. EACH TIME WE TAKE IT FOR REPAIR WE ARE CHARGED A DEDUCTIBLE AND I CAN NOT DO THIS ANYMORE. THIS IS OBVIOUSLY A LEMON. MARSHALL MIZE FORD IN CHATTANOOGA TENNESSEE IS WHERE THE VEHICLE WAS PURCHASED IN JANUARY OF 2001. THEY ALSO HAVE PERFORMED ALL SERVICE ON THIS VEHICLE. FORD HAS NOT BEEN UNDERSTANDING OF WHY MY PAYMENTS HAVE BEEN LATE, BUT WHEN YOU ARE HAVING THESE KINDS OF ISSUES SUCH AS ELECTRICAL, TRANSMISSION, AIR CONDITIONING, AND ENGINE MALFUNCTIONS, IT DOES NOT TAKE A GENIUS TO FIGURE OUT WHY A WOMAN WITH A FAMILY WHO DEPENDS ON THIS VEHICLE AS RELIABLE, SAFE MEANS OF TRANSPORTATION IS HAVING DIFFICULTY. MAYBE IF THEIR PRODUCT WAS OF BETTER QUALITY, MY CHILDREN WOULD BE IN A SAFE VEHICLE, AND FORD WOULD GET THEIR MONEY ON TIME.