NHTSA Complaint #11033832 — 1999 FORD WINDSTAR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11033832
Vehicle	1999 FORD WINDSTAR
Component	STEERING
Date of Incident	October 16, 2017
Date Filed	October 16, 2017
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 1999 FORD WINDSTAR. WHILE DRIVING 60 MPH, THERE WAS AN ABNORMAL POPPING NOISE AND THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO SUNSET FORD (11700 GRAVOIS RD, SAINT LOUIS, MO 63127) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ADVISED BY THE DEALER THAT THEY WOULD NOT REPAIR THE VEHICLE DUE TO THREATS MADE BY THE CONTACT AND TO HAVE THE VEHICLE TOWED FROM THE PREMISES. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. THE FAILURE MILEAGE WAS 160,000.

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