NHTSA Complaint #11054910 — 1999 FORD WINDSTAR

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11054910
Vehicle	1999 FORD WINDSTAR
Component	POWER TRAIN
Date of Incident	December 13, 2017
Date Filed	December 15, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I HAD THE REAR AXLE REPLACED BY THE RECALL, AND WHICH I PAID $300 FOR THE WORK. THE AXLE NOW DOES NOT ALIGN PROPERLY AND I HAVE BEEN TOLD THAT SHIMS ARE REQUIRED. WITHOUT THEM THE REAR AXLE EATS MY TIRES. FORD HAS A POLICY TO MY UNDERSTANDING THAT NEW PARTS INSTALLED BY FORD HAVE A LIFETIME WARRANTY. I BELIEVE THAT FORD SHOULD FIX OR PAY FOR THIS WORK SO AS TO MAKE MY VAN SAFE, WHY SHOULD I HAVE TO REPAIR AN AXLE THAT WAS JUST REPLACED LESS THEN 10000 MILES AGO.

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