NHTSA Complaint #10070110 — 2002 FORD TAURUS

SEPT 18, 2001 WE PURCHASED A NEW 2002 FORD TAURUS. IN ONE DAY RADIATOR HOSE POPPED OFF. THIRTY DAYS AFTER THE FIRS REPAIR THE HOSE POPPED OFF AGAIN. THE DEALER WANTED TO REPLACE THE ENGINE TO CORRECT THE PROBLEM. ON 10-29-01 THE CAR STARTED TO MAKE A HISS NOISE AND SMOKE WOULD COME FROM THE FRONT END WHEN IT WAS PARKED OR TURNED OFF. THE VEHICLE WAS TAKEN TO THE DEALER DIRKS MOTORS. THEY ASKED IF THE COULD REPLACE THE ENGINE AGAIN AND WE SAID NO. WE LEFT THE CAR AND THEY TOLD US THEY WOULD LET US KNOW BUT WE DID NOT HEAR NOTHING FROM THEM, WHEN WE WOULD CALL TO ASK THEM WHAT WAS GOING TO HAPPEN THEY DID NOT KNOW AT ALL. ON 11-5-01 THE CAR WAS RETURNED TO US AND WITH LEAVING THE SERVICE CENTER AND NOT BEING LESS THEN 20 MILES FROM AKRON, IOWA THE CAR GOT HOT AND STARTED TO SMOKE AND I CALLED DIRKS SERVICE CENTER ON MY CELL PHONE AND TOLD THEM I WAS BRING IT BACK AND THIS TIME I WANTED THE CAR REPLACED NO QUESTIONS.. BUT THE CAR WAS TAKING BACK AND THEY LOOKED OVER IT AND THEY DID NOT CALL US AT ALL WHILE IT WAS IN SERVICE, WE CALLED EVERYDAY TO SEE IF THEY KNEW WHAT WAS WRONG WITH IT AND THE FUNNY THING ABOUT IT WAS THE CAR WAS AT DIRKS MOTOR INC FROM 11-5-01 TO 11-16-01 AND THEY COULD NOT FIND NOTHING WRONG. ON 11-16-01 THIS WOULD HAVE BEEN THE 4TH TIME THIS CAR HAD BEEN SERVICED AND IT WAS GETTING OLD.. ON 12-27-02 THE CAR STARTED THE HISSING NOISE AND SHORT CUTS ON AND THE CD PLAYER STOPPED WORKING AND THAT WAS IT.. I CALLED THE FORD COMPANY AT 1-800-392-3673. WHILE TALKING WITH THE CALL CENTER THEY CALLED DIRKS SERVICE CENTER AND EDU'D THEM TO HAVE THE CD PLAYER REPLACED AND LOOK AT THE ENGINE. THIS CAR HAS BEEN SERVICE FOR THE SAME ISSUE MORE THEN 3 TO 4 TIMES.. WE WANTED THE CAR REPLACED.... WE REC'D A CALL BACK FROM FORDS CALL CENTER (NATALIE) AND SHE EDU'D TO ME THEY WERE GOING TO ORDER A NEW CD PLAYER AND HAVE THE CAR LOOKED AT TO SEE ABOUT GETTING THE CAR REPLACED. STEVE IRWIN [email protected] P# (605) 761-0268