NHTSA Complaint #10070085 — 2003 TOYOTA MATRIX STEERING

Complaint Details

ODI Number	10070085
Vehicle	2003 TOYOTA MATRIX
Component	STEERING
Date of Incident	October 15, 2002
Date Filed	April 22, 2004
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

AFTER PURCHASE, COMPLAINED OF "STEERING WANDER." NOT ONLY DID THE DEALER CARMAX TOYOTA NOT FIX THE PROBLEM, BUT RETURNED THE CAR WITH THE POWER STEERING MALFUNCTIONING. AFTER SEVERAL MORE TRIPS TO THE DEALER, THEY FINALLY REPLACED THE STEERING RACK ADMITTING PROBLEMS WITH SOME UNITS. UPON BEING INFORMED THAT THIS MADE NO DIFFERENCE, AND WITHOUT FURTHER RETESTING, CARMAX AND TOYOTA REFUSE TO PERFORM ANY MORE ATTEMPTS AT FIXING EITHER PROBLEM. SO NOW I'M FILING UNDER MARYLAND'S LEMON LAW BECAUSE I'M STUCK WITH A WANDERING CAR WITHOUT FULL POWER STEERING. IN ADDITION, I HAD CARMAX CHANGE THE OIL AT 300 MILES. SUBSEQUENTLY, I CHANGED THE OIL AT 400 MILES AND WAS SURPRISED TO SEE THAT IT WAS BLACK AS COAL INDICATING PISTON BLOWBY. I JUST CHANGED THE OIL AT 3000 MILES AND THE OIL IS A BLACK AS COAL, AS IF THE ENGINE HAD CLOSER TO 90,OOO MILES ON IT.

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