NHTSA Complaint #10069665 — 2000 FORD WINDSTAR

AT THIS TIME WE ARE LEASING A 2000 WINDSTAR LX AND WE CAN'T WAIT TO TURN IT IN TO THE DEALERSHIP - AND WE PLAN TO NEVER PURCHASE ANOTHER FORD PRODUCT AGAIN. WE HAVE PURCHASED A USED HONDA ACCORD AND EXPECT THAT WE WILL BE QUITE HAPPY WITH IT... THERE WAS A RECALL ON THE EXHAUST/EMISSIONS WAS FIXED AND THE LIGHT CAME ON AGAIN AND WILL NOT GO OUT - EASTGATE FORD, DAYTON, OH DOES NOT KNOW WHY THE LIGHT WILL NOT GO OUT. THE PAINT ON THE LUGGAGE RACK IS PEELING OFF. THE DOOR ACTUATOR ON THE PASSENGER SLIDING DOOR - DOES NOT WORK - IT TAKES 2 PEOPLE TO OPEN THE DOOR, ONE INSIDE AND ONE OUTSIDE. THE POWER STEERING PUMP IS FAULTY. FORD HAS A SERVICE BULLENTIN OUT - BUT THERE IS NO RECALL BECAUSE FORD DOES NOT BELIEVE THERE IS A SAFETY ISSUE HERE - I DO NOT AGREE. PROPER STEERING IS PRETTY IMPORTANT AND IF A SMALLER SIZE FEMALE OR MALE WAS TURNING LEFT AND THE PUMP FAILED, IT COULD BE QUITE HAZZARDOUS. OUR BIGGEST COMPLAINT IS THE WAY FORD MOTOR COMPANY AND EASTGATE FORD HAVE TREATED US. THERE IS NO ACCOUNTABILITY ON EITHER PART. FORD OR EASTGATE WON'T STAND BEHIND THEIR PRODUCT.