NHTSA Complaint #10067850 — 1999 VOLKSWAGEN PASSAT

I BEGAN TO NOTICE AN OCCASIONAL CREAKING/KNOCKING NOISE COMING FROM THE FRONT END OF THE CAR ABOUT SIX MONTHS AGO . ABOUT A MONTH AGO THE NOISE BECAME BAD ENOUGH FOR ME TO TAKE IT TO THE DEALERSHIP TO TRY AND DIAGNOSE. I DESCRIBED THE NOISE IN GREAT DETAIL. SERVICE DEPT SAYS THEY DROVE THE CAR AND DIDN'T HEAR ANYTHING, BUT THAT THE NOISE WAS PROBABLY DUE TO MY BRAKE PADS BEING WORN DOWN SO FAR I HAD METAL AGAINST METAL. NEW BRAKE PADS AND ROTORS: $1250. CHA-CHING.*AK NEXT DAY DRIVING TO WORK I STILL HEAR THE CREAKING/KNOCKING NOISE. I TAKE IT BACK TO THE DEALERSHIP, VERY IRATE. THEY SAY THEY'LL DRIVE IT AGAIN AND GIVE IT ANOTHER LISTEN. THIS TIME THEY DO HEAR SOMETHING AND INFORM ME THAT IT'S "JUST A LOOSE CONTROL ARM, " THAT IT'S "EXPENSIVE TO FIX" AND THAT "[THEY] DON'T EVEN HAVE THE PARTS ON HAND." BUT THE GUY ASSURES ME THAT THE NOISE IS ONLY AN ANNOYANCE ISSUE AND NOT A SAFTY CONCERN. THE NOISE IS CONSANT NOW AND VERY, VERY BAD. I WAS ACTUALLY GETTING A TOASTY, SMOKY ODOR COMING FROM THE CAR WHEN DRIVING ACROSS TOWN THE OTHER DAY.