NHTSA Complaint #10067152 — 2002 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10067152
Vehicle	2002 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	June 1, 2004
Date Filed	April 14, 2004
Mileage	31,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. CONSUMER TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP TO GET THE TIRES BALANCED AND ALIGNED AND IT WAS DETERMINED THAT BALL JOINTS WERE DEFECTIVE. *AK THE VEHICLE COULD NOT BE ALIGNED DUE TO THE BALL JOINTS. THE DODGE DEALER DENIED THAT THERE WAS A PROBLEM WITH THE BALL JOINTS. FINALLY THE DEALER FOUND PLAY ON ONE SIDE AND WANTED TO REPLACE BOTH UPPER BALL JOINTS. (THE DEALER REP STATED THAT THEY WERE TRAINED TO CHECK THEM A CERTAIN WAY AND THEY WOULD NOT HAVE FOUND PLAY THE WAY THAT THEY WERE CHECKING THEM) THE TRANSMISSION WOULD INTERMITTENTLY NOT UPSHIFT, HOWEVER THE DEALER WAS UNABLE TO DUPLICATE. *SC *JB

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