NHTSA Complaint #10381403 — 2002 DODGE DURANGO

TL*THE CONTACT OWNS A 2002 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 10 MPH THE CONTACT HEARD A GRINDING NOISE. THE PASSENGER SIDE OF THE VEHICLE DROPPED TO THE GROUND AND THE TIRE CAME OFF OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIANS STATED THAT THE SUSPENSION FRONT CONTROL ARM UPPER BALL JOINT HAD SEPARATED. THE TECHNICIANS ALSO STATED THAT THE FRONT CONTROL ARM UPPER BALL JOINT, SWAY BAR, BRAKE PADS, SUSPENSION CROSS BAR, WHEEL, BRAKES AND CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THERE WAS A RECALL NHTSA CAMPAIGN ID NUMBER: 04V596000 (SUSPENSION FRONT:CONTROL ARM:UPPER BALL JOINT) BUT THE DEALER INFORMED HER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD COVER A PORTION OF THE REPAIRS BUT THEY COULD NOT COVER THE ENTIRE COST. THE APPROXIMATE FAILURE MILEAGE WAS 142,299. UPDATED 02/18/11 *BF PHOTOS INCLUDED UPDATED 12/06/2011 *LN