NHTSA Complaint #10066329 — 2001 CHEVROLET VENTURE

WE PURCHASED THE VAN ON 4/10/2002 WITH 7478 MILES ON IT. WE HAVE MANY OTHER PROBLEMS WITH THE VAN BUT THE MAJOR PROBLEM IS AND STILL IS THE TRANSMISSION. NOV 25, 2002, THERE WERE 17070 MILES ON VAN WHEN WE TOOK IT IN. "COULD NOT DUPLICATE THE PROBLEM". ON NOVEMBER 28, 2002, STILL HAVING THE SAME PROBLEMS. THIS TIME THEY CHANGED OUT A PRESSURE SOLENOID. ON MARCH 3, 2003, WE BROUGHT THE VAN BACK. COULD NOT DUPLICATE. WE WERE GIVEN A RENTAL FOR A COUPLE OF DAYS. ON SEPTEMBER 15, 2003, WE BROUGHT THE VAN BACK FOR THE SAME REASON AND OTHER REASONS. LEAKING IN THE VAN AT THE BACK HATCH DOOR. STILL TOLD THAT THEY COULD NOT GET THE TRANSMISSION TO DO WHAT WE STATED BUT ONE TIME. THEY SAID NOT ENOUGH TO FIX THE PROBLEM. ON OCTOBER 13, 2003, WE BROUGHT THE VAN BACK FOR THE SAME REASON AND FOR THE DRIVER SIDE POWER SEAT. THEY COULD NOT DUPLICATE THE PROBLEM WITH THE TRANSMISSION. WE ALSO HAD A OXYGEN SENSOR REPLACED BECAUSE THE ENGINE LIGHT HAD COME ON. ON JANUARY 22, 2004, WE DECIDED TO BRING THE VAN TO ANOTHER DEALERSHIP. GERRY LANE DID IN FACT FIND A PROBLEM WITH THE TRANSMISSION. HE STATED THAT IT WAS FULL OF METAL SHAVINGS AND NEEDED A COMPLETE OVERHAUL. WE GOT THE VAN BACK ON JANUARY 29, 2004. ON FEBRUARY 13, 2004, WE BROUGHT THE VAN BACK AGAIN BECAUSE IT STILL WAS NOT FIXED. ON FEBRUARY 19, 2004, WE WERE CALLED BY THE SERVICE ADVISOR AND TOLD TO COME PICK UP THE VAN. THE SERVICE MANAGER AND A GM REPRESENTATIVE WERE HANDLING ALL OUR CONCERNS. THE GM CUSTOMER SERVICE REP THAT WE CALLED ON FEBRUARY 16, 2004 CALLED US BACK ON FEBRUARY 24, 2004 TO OFFER A COUPON FOR REPAIRS THAT MAY HAVE TO BE DONE AFTER THE ORIGINAL WARRANTY RUNS OUT. GOOD FOR ONE TIME, UP TO 100000 MILES OR THE YEAR 2008, WHICHEVER OCCURS FIRST. OUR VEHICLE IS STILL IN THE SHOP AND GM REFUSES TO DO WARRANTY WORK ON IT EVEN THOUGH A TECHNICIAN HAS IDENTIFIED A PROBLEM. WHAT DOES IT TAKE TO GET A RECALL OR DEFECT INVESTIGATION DONE? DOES SOMEONE HAVE TO DIE FIRST? *AK