NHTSA Complaint #10063876 — 2000 DODGE DURANGO ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10063876
Vehicle	2000 DODGE DURANGO
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	February 29, 2004
Date Filed	March 25, 2004
Mileage	54,988 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

2000 DODGE DURANGO WITH 55,000 MILES HAD OIL SLUDGE BUILD-UP DUE TO FAULTY DESIGN RESULTING IN ZERO OIL PRESSURE. OIL PAN SCREEN SO FILLED WITH CARBON BUILD-UP, IT REQUIRED REPLACEMENT $455 SERVICE BILL REIMBURSEMENT DENIED BY DEALER. AFTER DOING SOME RESEARCH, I HAVE FOUND 100'S OF CASES DESCRIBING THE SAME PROBLEM.CONCERNED ABOUT POTENTIAL REPLACEMENT OF THE ENGINE IN THE NEAR FUTURE. THE SERVICE MANANGER INSISTED WE DIDN'T FOLLOW THE PROPER OIL CHANGE SCHEDULE, TRIED TO TELL US WE HAD TO FOLLOW A 2003 CAR/MINI VAN SCHEDULE. WE TOLD HIM WE FOLLOWED THE SCHEDULE IN OUR OWNER'S MANUAL.

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