NHTSA Complaint #10056918 — 2001 VOLKSWAGEN PASSAT

THIS IS THE LETTER I SENT TO VW. THEY ARE MAINTAINING "THE VEHICLE NOW OPERATES ACCORIND TO MAUFACTURER'S SPECIFICATIONS" AND ARE REFUSING TO DO ANYTHING. HELP!!WHAT DO I DO NOW???*AK VW CUSTOMER CARE 3499 W. HAMLIN ROAD ROCHESTER HILLS, MICHIGAN 48309 TO WHOM IT MAY CONCERN: I AM WRITING IN REGARDS TO OUR 2001 VW PASSAT, . IF YOU REVIEW THE FILE, YOU WILL FIND THAT THIS CAR HAS NOW FAILED THREE TIMES. THE FAILURES ARE SUCH THAT ALL POWER CUTS OUT AND CREATES A POTENTIALLY HAZARDOUS DRIVING SITUATION. WE HAVE BEEN VERY FORTUNATE IN THAT SO FAR IT HAS NOT HAPPENED WHEN TRAVELING AT FREEWAY SPEEDS. WE FEEL THAT THERE IS AN INHERENT DEFECT WITH THE VEHICLE. IDEALLY, WE WOULD EXPECT REPLACEMENT OF THE VEHICLE OR REPLACEMENT OF THE ENTIRE ELECTRONIC SYSTEM AND WIRE HARNESS. IF YOUR COMPANY IS UNWILLING TO COMPLY, WE WOULD LIKE A LETTER ACKNOWLEDGING THE PAST FAILURES AND OUR CONCERN THAT WE HAVE A VEHICLE WE FEEL IS UNSAFE TO DRIVE. FURTHERMORE, WE WOULD LIKE WRITTEN CONFIRMATION OF OUR INFORMING YOU THAT WE HOLD YOUR CORPORATION LIABLE IF THE VEHICLE FAILS AND THE END RESULT IS AN ACCIDENT. FRANKLY, THIS IS A NIGHTMARE. WE ONLY WISH THAT WHEN WE HAD THE CHOICE OF TOYOTA, VOLVO OR VW, THAT WE HAD NOT CHOSEN VW. STEPHEN MCCHRYSTAL