NHTSA Complaint #10055046 — 2002 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10055046
Vehicle	2002 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	January 27, 2004
Date Filed	January 28, 2004
Mileage	20,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

TOOK MY VEHICLE TO DEALER FOR ROUTINE SERVICE. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD THAT THE BALL JOINTS WERE IN SUCH BAD CONDITION THAT THEY COULD NOT RELEASE THE VEHICLE TO ME WITHOUT REPLACING THEM BECAUSE OF THE POTENTIAL FOR AN ACCIDENT. THEY SAID THAT THE REPLACEMENT PARTS WERE BACKORDERED BECAUSE OF SO MANY SIMILAR SITUATIONS AND THAT IT MIGHT TAKE A WEEK OR MORE UNTIL I RECEIVED MY VEHICLE BACK. THE VEHICLE HAD ROUGHLY 20,000 MILES ON IT AND IT WAS STILL UNDER WARRANTY. IF THIS IS SUCH A COMMON AND HAZARDOUS PROBLEM, WHY NO RECALL? *AK

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