NHTSA Complaint #10054518 — 2002 DODGE DURANGO SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

Complaint Details

ODI Number	10054518
Vehicle	2002 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	January 2, 2004
Date Filed	January 20, 2004
Mileage	16,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

WITH JUST OVER 16K MILES ON MY 2002 DODGE DURANGO, I NOTICED MY FRONT PASSENGER SIDE TIRE WEARING BADLY ON THE OUTER EDGE. UPON JACKING THE VEHICLE UNDER THE LOWER CONTROL ARM, I FOUND THAT THE UPPER BALL JOINT HAD EXCESSIVE LOOSENESS WHEN THE TIRE/SPINDLE ASSEMBLY WAS SHAKEN. I ALSO FOUND SLIGHTLY LESS PLAY ON THE DRIVERS SIDE. THE UPPER CONTROLARM/BALL JOINT ASSEMBLYS WERE REPLACED UNDER WARRANTY BUT I AM CONCERNED OF WHETHER THIS WILL HAPPEN AGAIN IN ANOTHER 16K MILES.HOW CAN I BE ASSURED THE DEALER REPLACED THE PARTS WITH AN IMPROVED VERSION? THE WORN TIRE DUE TO THIS OBVIOUS DEFECT IS INCIDENTAL DAMAGE ACCORDING TO THE DEALER AND IS NOT COVERED UNDER THE WARRANTY AND SO I MUST REPLACE IT MYSELF. I AM NOT HAPPY ABOUT THIS EITHER.*AK

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