NHTSA Complaint #10041341 — 2002 DODGE DURANGO

I PURCHASED A 2002 DODGE DURANGO IN JUNE 2002. MY DURANGO STARTED SQUEAKING AND POPPING AT ABOUT 17,000 MILES. I HAVE COMPLAINED OF SQUEAKING AND POPPING IN THE FRONT-END. EVERY TIME IT WAS BROUGHT TO THE DEALERSHIP FOR REPAIR, THEY NEVER FOUND ANYTHING WRONG AND SAID THEY COULD NOT HEAR THE SQUEAKING NOISE, BUT AS SOON AS I DROVE OFF THE LOT THERE IT WAS AS SURE AS IT WAS WHEN I BROUGHT IT IN. I WOULD TELL THEM THAT THEY NEEDED TO DRIVE THE VEHICLE IN ORDER TO HEAR IT SQUEAK. MY DURANGO GOT TO THE POINT WHERE THE FRONT-END FELT LIKE I HAD EVERY LITTLE CONTROL OF THE VEHICLE. NOT TO MENTION IT FELT VERY UNSAFE TO DRIVE. IT WOULD ALSO SQUEAK WITHOUT EVEN DRIVING IT. ALL YOU HAD TO DO WAS GET OUT OF THE VEHICLE AND IT WOULD SQUEAK. ON OCTOBER 2, 2003 I HAD NO CHOICE BUT TO BRING MY VEHICLE IN AGAIN BECAUSE IT WAS BEGINNING TO FEEL TO UNSAFE TO DRIVE. AT THAT TIME THEY DISCOVERED THAT BOTH THE RIGHT AND LEFT UPPER CONTROL ARM BALL JOINTS HAD EXCESSIVE PLAY AND NEEDED TO BE REPLACED. *JB