NHTSA Complaint #10041334 — 2002 VOLKSWAGEN JETTA VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10041334
Vehicle	2002 VOLKSWAGEN JETTA
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	September 1, 2003
Date Filed	October 6, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE POWER WINDOWS AND ELECTRONIC DOOR LOCKS OF MY 2002 JETTA DOESN'T WORK ? WINDOWS WON'T OPEN AND DOORS WON'T LOCK. IT HAS TO BE DONE MANUALLY UNTIL THEY STOPPED WORKING FOR TWO MONTHS WITH NO SIGNS OR ANY WARNING. TOOK THE CAR TO THE DEALERSHIP AND SUGGESTED THAT A NEW COMFORT CONTROL CENTER MODULE IS NEEDED. SINCE THE CAR IS NO LONGER UNDER WARRANTY BECAUSE IT HAD 60,000 MILES ON IT, THE PART COST $300. VW AMERICA HAS DENIED MY CLAIM AND WILL NOT ASSIST WITH THE REPAIR. THE MALFUNCTION IS BELIEVED TO BE A DEFECT ON THE ORIGINAL PART AND I'M NOT LIABLE OR HOLD RESPONSIBLE FOR ITS REPLACEMENT, SINCE THE FAILURE OF OPERATION AS IT SHOULD BE IS AT NO FAULT OR NEGLIGENCE ON MY BEHALF AS THE ORIGINAL OWNER OF THE VEHICLE. *LA

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